Graduate Assistant for Student Success and Disability Services

Center for Student Development

University Mission Statement

Trevecca Nazarene University is a Christian community providing education for leadership and service.


Trevecca Nazarene University is a Christian institution located in Nashville, Tennessee with an enrollment around 3,600 total Traditional and Non-Traditional students.  As part of Trevecca’ s Division of Student Affairs, the Center for Student Development provides student support resources and disability accommodations through the Disability Services and Academic Services units.  Disability Services works to connect students with the resources they can use to access the university’s programs and services.  This means that students experiencing conditions that affect their participation or progress at Trevecca can contact Disability Services for assistance.  Our goal is to help students have the access and support they need to be independent and successful.

Many of the duties assigned to this Graduate Assistant position will also support our Student Success Team as an Advisor.  The Advisor will be responsible for implementing dynamic retention initiatives designed to improve overall persistence of traditional students at Trevecca Nazarene University. These responsibilities will include (but are not limited to) student success coaching, assisting in data entry for retention programs and pilots, program development, and contacting students to resolve persistence concerns through a variety of platforms (e.g., email, text, in-person sessions, remote sessions). The Student Success Advisor will assist the Student Success Team in the implementation of processes, technology, and communications with students, faculty, and staff on student persistence and completion initiatives.

Candidates interested in higher education student support services (specifically disability services and student success), student affairs, education, special education, and leadership are encouraged to apply.

Education and Experience Requirements

  • Bachelor’s degree required
  • Acceptance into one of Trevecca’s masters level degree programs for the 2023-2024 Academic Year (excludes Physician Assistant, Graduate Counseling or Doctoral programs).
  • Must have excellent interpersonal skills; verbal and written communication, presentation, organizational, and time-management skills.
  • Experience working in higher education setting with students is preferred.


  • Provide administrative office support to Disability Services and Student Success staff that includes, but is not limited to, general database entry; filing; organized notetaking system; performing data searches; eBook conversion (will train); compiling and creating letters of accommodation; and assisting with follow up operational tasks with students, parents, and faculty.
  • Maintain confidential student files and provide daily updates to databases for the Student Success Team and Disability Services.
  • Review, process, and file confidential student concern reports, medical documentation, and other records related to student safety and retention risks.
  • Arrange and participate in student informational meetings pertaining to student concern referrals and disability services accommodations.
  • Review confidential student accommodation requests, prepare time sensitive Accommodation Forms, and inform students of their approved accommodations in conjunction with the Associate Dean and Coordinator.
  • Serve as a reader and scribe for student exam accommodations.
  • Handle time sensitive processes for acquiring accessible textbooks and course files for students.
  • Assist with developing and the delivery of educational resources for students designed to improve academic and personal skills related to student retention.
  • Assist with implementing, tracking, and analyzing semester assessments.
  • Assist with policy development and updates, trainings, program messaging to stakeholders, research, and other functions as time allows.
  • Read, write, and understand the English language fluently.
  • Demonstrate proficiency with the following:  active listening, critical thinking, effective oral and written comprehension and expression, proficient judgment and decision making skills, social perceptiveness, active learning, complex problem solving, and service orientation.
  • Demonstrate proficiency using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
  • Demonstrate proficiency in using web-based technologies, including database systems.
  • Work independently and in a team environment, with or without direct supervision.
  • Utilize excellent organization skills.
  • Perform multiple tasks simultaneously with great attention to detail.
  • Meet deadlines.
  • Demonstrate working knowledge of student databases and other education software.
  • Provide front office support as needed and other duties as assigned.


  • Will maintain effective and efficient communication with the Student Success Team.
  • Will maintain a stable 20-hour weekly work schedule.  Time off and schedule adjustments require advanced approval. Estimated schedule will fall within an 8 a.m. - 4:30 p.m., Monday-Friday work week, but must be flexible to accommodate for work outside of normal business hours and/or on weekends as needed.
  • Will evidence Trevecca Nazarene University Community Commitments, Mission, and statement of Values in his/her actions and interaction within the Trevecca Community.
  • Will always respect and adhere to student privacy, which will require FERPA and HIPPA training.

On campus housing provided (if available), $1000 monthly stipend, 20 hours per week, and Tuition Remission

Start date: Spring Semester 2023

Supervisor: Michelle Gaertner, Associate Dean of Student Success & Coordinator of Disability Services

To Apply: Send resume and references to before Jan.15th 2023.   

Please no agencies or telephone calls