Student Financial Services Advisor

University Mission Statement

Trevecca Nazarene University is a Christian community providing education for leadership and service.

General Summary

This position will assist non-traditional undergraduate and graduate students and prospective students navigate financial aid and student account questions and processes. The position is a full-time, 12-month hourly position which reports to the assistant director of student financial services.

Responsibilities

• Provide accurate and timely responses to prospective and current students
• Responsible for learning general eligibility criteria and verification guidelines for all aid administered
• Supports the efforts of all online and campus recruiters of non-traditional and graduate students
• Provide estimates of aid and expenses to prospective and admitted students
• Assists prospective and admitted students in completing and understanding financial aid documents and processes
• Set up payment plans, counsel students on payment options, help students navigate payment center and ensure accounts are paid in full
• Assist with other projects and duties as assigned

Qualifications

• Bachelor’s degree required, experience working with adult learners preferred
• Must be organized, accurate, and detail-oriented
• Excellent customer service skills required
• Strong communication, problem solving and conflict resolution skills (including telephone and interpersonal)
• Comfortable with change and enjoys working in a changing environment
• Team player, willing to help as needed in the department
• Able to work effectively and efficiently under pressure
• Ability to interpret and articulate procedures and options clearly and accurately
• Mature, able to maintain confidentiality
• Good math skills, enjoy working with numbers
• Experience with Finance and Title IV funds preferred
• Knowledgeable in Microsoft Office Suite applications

Interested parties who are in agreement with the mission and values of Trevecca Nazarene University should send a current resume, with pay requirements, to hlfields@trevecca.edu. Label email subject line: Student Financial Services Advisor.

EOE
Please no agencies or telephone calls