IT Client Services Technician

Overall Responsibilities

The ITS Client Services Technician will provide quality support services to the Trevecca community following established policies and procedures with minimal supervision.  Assist customers with effective use of university technology. This is a full-time 12-month yearly function on-site position which reports to the CIO.

Key Areas of Responsibility

(includes, but not limited to the following):

•    Provide telephone, email, and walk-in support for TNU technology
•    Provide follow-up and thorough customer service 
•    Assist with diagnosis and repair of supported client and classroom hardware/software issues (Dell/Mac Desktops, Laptops, Tablets, Devices, Printers, Audio Visual Equipment, etc…)
•    Test, configure, and install hardware/software as needed
•    Image and deploy new computer systems
•    Demonstrate basic networking knowledge 
•    Provide basic troubleshooting, repair, and setup support for audio visual issues/events as needed
•    Work with ITS staff to resolve customer and support issues to ensure timely distribution of knowledge and positive impact on customer satisfaction 
•    Participate in assigned ITS Projects as needed
•    Input work orders, update progress, and drive tickets to resolution
•    Coordinate warranty part exchanges/replacements with vendors 
•    Provide inventory updates and changes

Qualifications

•    A personal commitment to the Lordship of Jesus Christ and to the mission and core values of the Church of the Nazarene including service to others, community, and diversity
•    Superior customer service focus 
•    2+ year’s recent experience utilizing and supporting Microsoft Windows & Office, Desktop/Laptops, and printers 
•    Excellent oral and written communications, organizational, technical, and analytical skills 
•    Ability to work in a team environment with excellent interpersonal skills 
•    Ability to clearly convey instructions for system use and operation to users 
•    Understanding of industry practices and procedures as it applies to technical support 
•    VERY Reliable 
•    Basic networking knowledge required

Working Conditions and Physical Effort

•    Work is normally performed in an interior work environment 
•    Some physical effort required as needed; lifting up to 80 pounds infrequently
•    Interested parties who are in agreement with the mission and values of Trevecca Nazarene University should send their resume to: itjob@trevecca.edu.