Student Success Advisor

University Mission Statement

Trevecca Nazarene University is a Christian community providing education for leadership and service.

General Summary

The Student Success Advisor works directly with adult students to provide guidance in various administrative duties including program planning, class scheduling, and registration. The advisor is the primary student support contact to ensure the successful completion of students’ academic goals.

Location: Hybrid in Nashville, TN with minimum 2 days on-campus

Principal Duties and Responsibilities

• Provides academic advising for prospective and current students
  • Develops a degree completion plan that includes the core courses required for the degree and a plan for meeting any additional elective and general education hours needed to graduate
  • Works with Admissions and Registration to assess prior learning and transfer credits
  • Schedules advising sessions to review student degree completion plan
  • Upholds academic policies and communicates these to students and faculty when necessary
• Provides services for students
  • Serves as a contact for students and facilitates referrals to various individuals, departments, and resources
  • Initiates regular contact with cohorts through emails, and phone calls, and sometimes class visits to develop and maintain relationships and provide effective guidance to students
• Guides students’ academic progress from acceptance to graduation
  • Monitors GPA and attendance to proactively assist students with achieving their academic goals
  • Conducts audits of students who are nearing degree completion for deficiencies in earned hours and GPAs
  • Helps students navigate possible academic obstacles to return to good academic status and maintain progress towards graduation
  • Assists students through the graduation process
• Other student success responsibilities
  • Informs the Director of Student Success and Advising of arising concerns or issues
  • Assists with graduation planning and student events as needed
  • Facilitates the academic policies orientation during Convocation for face-to-face cohorts as needed
  • Creatively engages students to increase retention and overall student success
  • Completes other tasks as assigned by the Director of Student Success and Advising

Qualifications

• Master's degree preferred, but not required
• 2-5 years experience in higher education preferred, but not required
• Experience working with adult learners preferred
• Good organizational, problem solving, and analytical skills to manage processes
• Positive outlook to effectively motivate people and ability to work in an enthusiastic team environment
• Responds well to change, can meet deadlines, and is able to prioritize tasks on a daily and weekly basis
• Excellent communication skills (including face-to-face, telephone, email, video-conferencing)
• Evening hours once to twice a month and flexible schedule required a to accommodate the needs of adult learners (to include the occasional Saturday event)

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.  The principal duties and responsibilities enumerated are all essential job functions. IInterested parties who are in agreement with the mission and values of Trevecca Nazarene University should send a cover letter, resume, and answers to questions below to: KGVandervort@Trevecca.edu.

Incomplete applications will not be considered.

Responses Required

1. Student Success Advisors are the primary point of contact for our students from enrollment all the way through graduation. Discuss your perspective on the importance of applying customer service skills to working with nontraditional students.
2.  Tell us why you're interested in being a Student Success Advisor at Trevecca. What about this position feels like it fits your professional goals and interests?
3. This position requires problem-solving skills, attention to detail, and excellent organizational abilities. Share a little about how you've used these skills in prior positions.
4. What are your salary expectations?