Systems Analyst

University Mission Statement

Trevecca Nazarene University is a Christian community providing education for leadership and service.

Overall Responsibility

The Systems Analyst will be responsible for maintaining and supporting a variety of existing and new computer applications and interfaces. Support will include installation, upgrades, customization, testing, and end user assistance. This is a hybrid role allowing flexibility to work from home but with a requirement to be on site regularly and when needed. The Systems Analyst will be a regular full-time 12-month position, which reports to the Director of Application Services.

Key areas of responsibility include but are not limited to:

• Assist in the maintenance, support, and configuration of the University’s various business applications including:
  • Student Information System (SIS)
  • Learning Management System (LMS)
  • Finance and HR ERP Systems
  • CRMs
  • Productivity systems including Microsoft 365 and SharePoint
  • Document Management Systems
  • Various third-party applications supporting all campus departments
• Work closely with the university’s business units and staff to understand their requirements and facilitate solutions.
• Assist in the development and maintenance of API integrations between 3rd party products and the systems listed above
• Facilitate campus-wide reporting and analytics
• Perform complete testing (unit & system) of assigned applications, engaging and training end users as necessary
• Provide a timely and relevant summary of outstanding tasks to the Director and CIO on a weekly basis and escalate urgent issues to the Chief Information Officer as needed

Consults with:

• Chief Information Officer
• Director of Application Services
• Director of the Center for Innovative Instruction
• Other ITS Department Employees
• TNU Faculty, Staff, Administrators, and Students
• Vendors

Qualifications

• A personal commitment to the Lordship of Jesus Christ and to the mission and core values of the Church of the Nazarene including service to others, community, and diversity
• Strong soft skills and customer support abilities
• Canvas LMS support experience a plus
• SharePoint experience a plus
• Previous SIS experience desirable
• Strong SQL skills
• Demonstrated proficiency in common development technologies such as XML, JSON, web APIs, PHP, HTML5
• Familiarity with LDAP authentication and Single Sign-On technology
• Ability to learn new computer applications quickly and with little formal training
• Ability to communicate and teach non-technical users
• Highly organized with the ability and willingness to maintain extensive written documentation
• Ability to “think outside the box” and apply creative problem-solving skills
• Ability to work independently and efficiently to meet deadlines
• Ability to promptly answer support-related email, phone calls and other electronic communications

Interested parties who are in agreement with the mission and values of Trevecca Nazarene University should send their resume to: itjob@trevecca.edu